Return and Refund Policy
Effective Date: November 27, 2024
At gigtopin, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our Return and Refund Policy provides you with clear instructions on how to return items and request a refund.
1. Returns
- Eligibility for Return: We accept returns on items that are unused, unopened, and in the same condition as when you received them. Items must be returned within 30 days of purchase.
- Non-Returnable Items: Some items are non-returnable, such as personalized or custom products, gift cards, and digital products.
- Return Process: To initiate a return, please contact us at info@gigtopin.com or call our customer service at (417) 673-9378 to obtain a return authorization number. We will provide you with detailed instructions on how to return the product.
2. Refunds
- Processing Time: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If approved, we will process a refund to your original payment method within 7-10 business days.
- Shipping Fees: Shipping costs are non-refundable unless the return is due to a defect or error on our part.
- Partial Refunds: In some cases, partial refunds may be granted if the item is not in its original condition, is damaged, or is missing parts.
3. Exchanges
If you would like to exchange an item, please follow the same return process. Once your return is processed, you can place a new order for the desired item.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a return and provide a full refund or send a replacement at no additional cost to you.
5. How to Return a Product
- Contact us at info@gigtopin.com or call (417) 673-9378 to request a return authorization number.
- Pack the item securely in its original packaging, along with any accessories, instructions, and documentation that came with it.
- Send the item to the return address provided.
6. Contact Us
If you have any questions or need assistance with returns or refunds, please feel free to reach out to our customer service team at:
Email: info@gigtopin.com
Phone: (417) 673-9378
Address: 732 Crockett Dr, Webb City, Missouri